What are the payment options available?
We accept major credit cards, debit cards, and Paypal.
Where is my order? How can I check the order status?
Checking the order status is easy. Simply input your tracking number here to view the order status - https://smartocity.com/pages/order-lookup
I lost my tracking number. I did not receive the tracking number. How can I get it?
Kindly search for email(s) from "smartocity.com", look for order receipt and the order number. Then simply input your email address and order number here for the tracking number - https://smartocity.com/pages/order-lookup
How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 3-5 business days of the order being placed. US orders will take 2 - 3 weeks while International orders will take 3 - 5 weeks. This may still vary, depending on the availability of the carrier provider, custom investigation, and location.
Can I receive my item(s) before Christmas?
All orders placed before 1st December will be shipped within 3-5 business days and should arrive before the 24th of December. But after the parcel(s) leaves our warehouse, it will be under the courier company and customs responsibilities to ship it accordingly, which is out of our control.
All orders placed after 1st December will be shipped within 3-5 business days and may not arrive before the 24th of December. Once the parcel(s) leaves our warehouse, it will be under the courier company and customs responsibilities to ship it accordingly, which is out of our control.
Do you have a store locally in my country?
We are an online only business. That’s one of the reasons we are able to sell our item so much cheaper than your local store.
Where do your items come from?
We are all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
Do you charge a cancellation fee?
We do not charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.
What is your refund policy?
We have a 90-day money back guarantee. If within the 90 day period if you are not happy with your purchase please send us an email with your order number and contact information to firstname.lastname@example.org. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
How do I contact you?
Reach out to us via our contact form that can be found here. We typically reply within 24 business day hours. https://smartocity.com/pages/contact