FAQ

What type of payments do you accept?
We accept Paypal and all major credit/debit cards!

Will my card be charged when I order?
Yes all customers are charged when the order is submitted.

What currency will I be charged?
Currently, our store accepts USD only.

Can I apply more than one discount code to my order?
Unfortunately, No. Only one discount code can be applied onto a single order.

The item's price has changed after I purchased, can it be applied to my order?
Unfortunately, No. 

When I place an item in my cart or wish-list, is the item then reserved for any period of time?
Placing an item in your cart and/or wish-list does not reserve the item.

How long does it normally take to receive a reply from customer service?
Normally, it takes 24 to 48 hours for our one customer service agents to reply. Feel free to send us a follow-up email just in case you haven't heard anything from us.

When will I receive my tracking information?
Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.

Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.

My Tracking Number's status is showing "Not Found", should I be worried?
No. In some cases, tracking numbers could take up to 3-7 days to have an updated status. This is does not happen often.

Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.

How long should I wait for my item to be delivered?
All items (domestic or international orders) will take an estimated 7-21 business days to be processed and delivered.

Kindly also take note that in certain unforeseen cases, such as customs inspections, could create additional delays.

There might also be delays to shipments during a holiday seasons, due to the heavy volume of shipments that our shipping partners handle.

Will my order come in one package?
It's common for items to take different amounts of time to fulfill in our warehouse, due to a variety of factors such as weight, dimension, customs complication, etc.

Therefore to ensure you receive your items as fast as possible, we sometimes ship items from the same order in separate packages. It is perfectly normal to receive items from the same order on different days.

Will I be notified of my order's status?
Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.

Am I entitled to a replacement if the item is damaged?
Yes. Upon receiving the item, customers have 48 hours after the delivered date to request for a replacement. If the item's defect is deemed valid, we will send another replacement to you.