How To Order In 7 Simple Steps
Place an order in Smartocity in a matter of minutes! Here is a simple step-by-step guide to help you make a successful purchase.
STEP ONE: CHOOSE YOUR PRODUCT
Browse through the product catalog for an item you’d like to purchase. Once you’ve made your decision, click on the product image or the product name.
STEP TWO: VIEW THE PRODUCT PAGE
The product page provides more detailed information of the product. This section contains the specifications, function, description, and price of the product.
Here, you are free to choose the options for your item (size, color, quantity, etc.). To place the order, simply click on the green ADD TO CART button and you will be redirected to your shopping cart.
STEP THREE: VIEW YOUR SHOPPING CART
The shopping cart contains a list of items you are planning to purchase. It is also where you can change how many items you wish to purchase.
To change the quantity, simply type in a number in the text box and press ENTER. Alternatively, you can click on the white background and the page will refresh itself.
Please note that if you wish to change the color or size of your item, you must go back to the product page and repeat the process.
When all is done and finalized, choose your preferred payment method and click on CHECK OUT or PayPal.
STEP FOUR: FILL OUT THE ORDER FORM
Fill in the required fields regarding your shipping information to ensure that the item arrives at the right place.
If you have a discount code, type it in the DISCOUNT field and click APPLY. (Type in the discount code exactly as you have received it so that it can be processed by the system)
Note: All information must be typed in the English alphabet as our system only supports English. Failure to provide information in English format may lead to a delay in the processing of your order, and eventually its arrival.
Also: Make sure you have typed in the information correctly as we can only make changes in the shipping details within 12 hours after placing the order.
STEP FIVE: CHOOSE A SHIPPING METHOD
Choose a preferred shipping method and click CONTINUE TO PAYMENT METHOD.
IMPORTANT: Shipping costs and delivery times may vary depending on your location. Delayed logistics and customs clearings may also affect the delivery time of your item.
STEP SIX: CHOOSE A PAYMENT METHOD
Finally, fill in your credit card details or choose PayPal to proceed with the transaction.
Note: When encountering errors in PayPal transactions, make sure that the billing address is the same as your PayPal address.
STEP SEVEN: DONE!
When you have finally finished placing the order, you will be redirected to an Order Confirmation page. Further information will also be sent through your e-mail.